Security and Bogus Emails – Advice from PayPal

Security and Bogus Emails – Advice from PayPal

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Many of you get bogus emails from people trying to invade your privacy or steal your information.  Everyone is vulnerable. Thieves pose as major banks and payment companies, like PayPal, and they do a very convincing job of it.

This information was provided by the  PayPal Team.

PayPal urges you to beware.  PayPal  always address its customers by their first and last name or their business name as it appears on  their PayPal account.   If this is not the case on the email you received, it is not from PayPal.

Paypal Will Never:

• Send an email to: “Undisclosed Recipients”  or more than one email
• Ask you to download a form or file to resolve an issue.
• Ask in an email to verify an account using Personal Information such
as Name, Date of Birth, Driver’s License, or Address.
• Ask in an email to verify an account using Bank Account Information,
such as Bank Name, Routing Number, or Bank Account PIN Number.
• Ask in an email to verify an account using Credit Card Information
such as Credit Card Number or Type, Expiration Date, ATM PIN Number, or
CVV2 Security Code.
• Ask for your full credit card number without displaying the type of
card and the last two digits.
• Ask you for your full bank account number without displaying your bank
name, type of account (Checking/Savings) and the last two digits.
• Ask you for your security question answers without displaying each
security question you created.
• Ask you to ship an item, pay a shipping fee, send a Western Union
Money Transfer, or provide a tracking number before the payment received
is available in your transaction history.

If you are asked for any of the above, the email is NOT from PayPal.  DO NOT SEND ANY OF THIS INFORMATION.


Any time you receive an email about changes to your PayPal account, the safest way to confirm the email’s validity is to log into your PayPal account.  Here any of the activity reported in the email will be available to view.  DO NOT USE THE LINKS IN THE RECEIVED EMAIL TO VISIT THE PAYPAL WEBSITE.  Instead, enter into your browser and log into your account.

These bogus emails are “phishing” your account.

Sending an email falsely claiming to be from PayPal, or another known entity, is called “phishing” because the sender is “fishing” for your personal data. They want to trick you into clicking through to a fake or “spoofed” website, or into calling a bogus customer service number, where they can collect and steal your sensitive personal or financial information.

Help!  I responded to a phishing email!

If you have responded to a phishing email and provided any personal
information, or if you think someone has used your account without
permission, you should immediately change your password and security

Also immediately report the bogus email to PayPal.  They’ll help protect you as much as possible. They will carefully review the reported content  to certify that it is legitimate. PayPal will contact you if they need any additional information for investigating the matter.  They may ask about any of the information requests listed above under the section Paypal Will Never:

How to report a problem to PayPal.

1.   Open a new browser and type in
2.   Log in to your PayPal account.
3.   Click “Security Center” at the top right of the page.
4.   Click “Report a problem” on the left in yellow.
5.   Click on the appropriate problem and complete the requested information.
6.  A suspicious-looking email should be forwarded to

Every report and email counts. You are helping keep yourself and others safe from identity theft.  PayPal thanks you for your help.

This information was provided by the  PayPal Team.

BoomerSurf suggests that these tips can be used to evaluate and act upon any suspicious email.


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