Frequently Asked Questions

This is your place to find answers to the most frequently asked questions (FAQ) about BoomerSurf. If your question is not answered here, please ask it using the Feedback button on the right of the screen.

Press on a question below to see the answer

We are here to help make your life more fun and manageable by simplifying tech and providing a community close-by to help you.

  • Start with the video.
  • Look around to get an overview.
  • For a specific tech issue, type your question in the Search box or click on a topic in one of the four boxes.
  • If you need further assistance, click on Live Help at the top of the page.
  • For fun and games, check out the Enjoy box. There you can learn how to watch movies, play games, read books on your devices and more.

You gain a greater sense of well being. Below are some examples.

  • Rid yourself of any feelings of isolation, knowing help is only a click away.
  • Overcome tech problems, like sending a link to friends.
  • Connect effortlessly with loved ones with video calls.
  • Help others and be helped yourself.
  • Gain skills to make your life easier and more fulfilling, like downloading a GPS application so you wont get lost, or playing a favorite game to challenge your mind.
  • Pass on your legacy by being able to record your history or make a movie.

  • All our content, along with tips and videos are free.
  • For live community help we charge a very nominal fee of $49 a year. We are offering a 3 month free introductory period for everyone who signs up.
  • Our one-on-one community help does not have an additional fee,  but you do have the opportunity to “tip” your helper or to give a donation to the charity of your choice.
  • Our premium live support with our more professional staff will have additional fees.

  • By joining you have advantages such as the choice to receive tips of the week in your email and participate in other special offers like picture contests.
  • For you to help others or receive help, we also need to know who you are. Your information makes it easier to match those who need help with those who give help.

  • Click on Join Us. Fill our your profile  (your $7 fee will be complementary!)
  • Check the box “I would like to Help Others.”
  • We ask you a few questions about your background and how you can best help.
  • We contact you by phone to welcome you and answer any of your questions.

  • Become involved in other people’s successes, which is satisfying in itself.
  • Receive live support from our professional team for no charge when you need it.
  • Teaching is the best way to learn.
  • Get to know others in the community.
  • Our voluntary tipping method encourages people to give you a monetary reward.
  • The more effective you are, the more likely you will be to receive tips and other rewards and possibly move up to next level of support, if you desire.
  • Volunteer as little or as much as you like and from your own device and location.
  • If you need help the community will be there for you too.

  • On right side of  every page you see a Feedback button.
  • Click on it and feel free to share both good and less good things about the site.
  • You can also ask a question or suggest a topic for us to address.